City Prints
Worldwide Delivery

Privacy Policy

Effective: January 21, 2026Last updated: January 21, 2026

City Prints (“City Prints”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase products from us.


If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at: support@cityprints.co.


1) Who we are


City Prints is an e-commerce website that sells printed city map posters and related products to customers worldwide.


For the purposes of applicable data protection laws (including the UK GDPR and EU GDPR), City Prints is the “data controller” of the personal data described in this Privacy Policy.


2) What personal data we collect


We may collect and process the following types of personal data:


A) Information you provide to us


When you place an order, contact us, or otherwise use our services, you may provide: Name, Email address, Phone number, Billing address, Shipping address, Payment-related details (note: we do not store full card details — see Section 6).


B) Information we collect automatically


When you browse our website, we may automatically collect: Device and browser information (e.g., device type, operating system, browser type), IP address, Approximate location (derived from IP address), Website usage data (pages visited, clicks, time spent, referral sources), We use analytics tools (including Google Analytics, PostHog, and advertising pixels) to understand how our website is used and to improve performance.


C) Information from third parties


We may receive information from:, Payment processors (e.g., Stripe) confirming payment status and fraud signals, Advertising partners (e.g., Meta, Google, TikTok, Pinterest) where you interact with our ads or marketing measurement tools.


3) What we use your personal data for


We use your personal data for the following purposes:


A) To provide our products and services


To process and fulfill your orders, To arrange printing and shipping through third-party fulfilment partners, To send transactional emails (order confirmations, shipping updates, receipts), To provide customer support.


B) To improve and secure our website


To monitor performance, reliability, and user experience, To diagnose technical issues, To protect our website and customers from fraud and abuse.


C) Fraud prevention and payment security


We use fraud detection and prevention tools (including Stripe Radar) to help detect and prevent fraudulent transactions and protect our business and customers.


D) Legal and compliance purposes


  • To comply with legal obligations (e.g., tax, accounting, consumer protection), To enforce our terms, policies, and rights, To handle disputes and chargebacks.

4) Legal bases for processing (UK/EU GDPR)


If you are located in the UK or European Economic Area (EEA), we rely on the following legal bases:


  • Performance of a contract: to process your order, deliver products, and provide customer support.

  • Legal obligation: to comply with applicable laws (e.g., accounting and tax rules).

  • Legitimate interests: to operate our business, improve our services, prevent fraud, and maintain website security.

  • Consent: where required for cookies, analytics, and advertising technologies (see Section 8).

5) How we share your personal data


We do not sell your personal data. We may share your personal data with trusted third parties only where necessary, including:


A) Print and fulfilment partners


We share the information needed to produce and deliver your order, such as your name and shipping address.


B) Shipping and logistics providers


Because we ship worldwide, we may use different shipping carriers depending on destination and service availability. These carriers may receive information necessary to deliver your order (such as your name, address, and phone number where required for delivery).


C) Payment processing (Stripe)


Payments are processed securely via Stripe, which may collect and process payment and fraud-prevention information. We do not store your full payment card details.


D) Analytics and measurement providers


We use services such as: Google Analytics, PostHog (used for analytics; configured to track usage in an anonymous manner), Meta Pixel, Google Ads conversion tracking, TikTok Pixel, Pinterest Tag


These tools may use cookies or similar technologies to help us understand website usage and measure advertising performance.


E) Email delivery (Amazon SES)


We send transactional emails (including order confirmations and shipping updates) through Amazon Simple Email Service (Amazon SES).


F) Legal and business transfers


We may disclose personal data if required to do so by law, or if we believe disclosure is necessary to: comply with legal obligations, protect our rights, prevent fraud or abuse, or respond to lawful requests from public authorities.


If City Prints is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.


6) Payments


All payments are processed by Stripe. Depending on your location and device, Stripe may support payment methods such as Apple Pay, Google Pay, PayPal, and others.


City Prints does not store your full payment card number. Payment information is handled securely by Stripe in accordance with their security standards.


7) Data retention


We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including: fulfilling orders and providing customer service, maintaining business records, complying with legal obligations (including tax and accounting requirements), preventing fraud and resolving disputes.


When personal data is no longer needed, we will delete it or anonymise it in accordance with applicable laws and operational requirements.


8) Cookies and tracking technologies


We use cookies and similar technologies to operate our website, improve performance, and understand how visitors interact with our site.


Cookies may include:


  • Strictly necessary cookies: required for core site functionality (e.g., checkout and security).

  • Analytics cookies: help us understand traffic and site usage (e.g., Google Analytics, PostHog).

  • Advertising cookies: help measure and improve advertising performance (e.g., Meta Pixel, Google Ads, TikTok Pixel, Pinterest Tag).

You can control cookies through your browser settings and (where available) our cookie notice/consent tools. Disabling cookies may affect website functionality.


9) International data transfers


City Prints is based in the United Kingdom, and we sell worldwide. This means your personal data may be transferred to and processed in countries outside the UK or EEA, including countries that may not provide the same level of data protection.

Where required, we take steps to ensure appropriate safeguards are in place, such as reliance on: adequacy regulations (where applicable), and/or, standard contractual clauses or other lawful transfer mechanisms.


10) Your rights


Depending on your location, you may have rights relating to your personal data.


A) UK/EEA rights


If you are in the UK or EEA, you generally have the right to: request access to your personal data, request correction of inaccurate data, request deletion of your data

  • object to processing in certain circumstances, request restriction of processing
  • request data portability, withdraw consent (where processing is based on consent).

B) How to exercise your rights


To make a request, contact us at support@cityprints.co. We aim to respond to verified requests within 30 days.


C) Complaints


If you are in the UK or EEA and believe we have not handled your personal data properly, you have the right to lodge a complaint with your local regulator. In the UK, this is the Information Commissioner’s Office (ICO).


11) Children’s privacy


Our website and products are not intended for children, and we do not knowingly collect personal data from children under 16.


If you believe a child has provided us with personal data, please contact us at support@cityprints.co and we will take steps to delete it.


12) Security


We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


13) Third-party links


Our website may contain links to third-party websites or services. If you follow a third-party link, their privacy practices will apply. We are not responsible for the content or privacy practices of third-party websites.


14) Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

We will post the updated Privacy Policy on this page and update the “Effective date” at the top.


15) Contact us


If you have questions about this Privacy Policy or how we process your personal data, contact us at:


City Prints
London, United Kingdom
Email: support@cityprints.co